Contact Info

Get UPdate

Communication
Home

FAQ – Frequently Asked Questions

Our Frequently Asked Questions (FAQ) section is currently being prepared to address all your inquiries and streamline our processes.

Questions

  • Can I order a catalog?
  • Do you offer items that aren't listed on the website?
  • Do you offer a consultation service if we haven't yet found the right promotional item?
  • What are the payment terms?
  • How do I place an order?
  • How will the goods be delivered to me?
  • Where do you deliver to?
  • How can I send you my logo?
  • How can I make a complaint?

Answers

  • No, all items are available in our online catalog.
  • Yes. If you would like to design a promotional item yourself, we can organize the production for you. Many items are already in our product range, but we can also source almost any item you require.
  • Yes. If you're having trouble deciding, we're happy to help. Our experienced staff are trained and can provide expert advice and support. Give us a call and let us know your requirements.
  • You can order from us using prepayment or PayPal.
  • With us, you'll receive free shipping to any address.
  • To place your order, simply select the item you like and specify the quantity and printing options in our shop.
  • Once you've placed your order and we've discussed the printing and order details, we'll take care of everything else. From production and printing to delivery, you don't have to worry about a thing. Of course, we'll inform you in advance about the estimated delivery time.
  • We deliver your goods wherever you need them, anywhere in Germany. Just ask your consultant how it works.
  • You can easily upload your logo via the service center.
  • Despite our utmost care and every effort, sometimes individual items may be defective, or there may be an issue with the color or print. In such cases, you can, of course, file a complaint with us. Your first point of contact will be the consultant you used to place your order with. Simply give us a call or send us an email. We'd be happy to discuss the details and options with you and are always committed to finding a satisfactory solution.