Cancellation Policy / Right of Cancellation
(1.) The right of cancellation does not apply to distance contracts for the supply of goods that are made to the customer's specifications or are clearly personalized, or which, due to their nature, are not suitable for return. If you are an entrepreneur within the meaning of Section 14 of the German Civil Code (BGB) and are acting in the course of your business or self-employed professional activity when concluding the contract, the right of cancellation does not apply.
(2.1) Right of Cancellation: You may cancel your contractual declaration within 14 days without giving reasons in written form (e.g., letter, fax, email) or – if the goods are delivered to you before the end of this period – by returning the goods. The cancellation period begins after receipt of this notice in writing, but not before the goods are received by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not before we have fulfilled our information obligations pursuant to Article 246 § 2 in conjunction with § 1 paragraphs 1 and 2 of the Introductory Act to the German Civil Code (EGBGB) and our obligations pursuant to § 312g paragraph 1 sentence 1 of the German Civil Code (BGB) in conjunction with Article 246 § 3 of the EGBGB. Timely dispatch of the cancellation notice or the goods is sufficient to meet the cancellation deadline. The cancellation notice should be sent to:
promo4ever.eu
a division of
AS ServiceGroup GmbH
Ober der Röth 4
65824 Schwalbach am Taunus
Germany
+49 (0) 69 – 254 74 1650 (Head Office)
+49 (0) 69 – 254 74 1655 (Fax)
info@promo4ever.eu
(2.2) Consequences of Cancellation: In the event of a valid cancellation, both parties are obligated to return any services received and to surrender any benefits derived from them (e.g., interest). If you are unable to return the received services and benefits (e.g., advantages of use) in whole or in part, or only in a deteriorated condition, you may be required to compensate us for the value thereof. You are only liable for compensation for any deterioration of the goods or for any benefits derived from their use if the deterioration or use is due to handling of the goods beyond what is necessary to ascertain their nature, characteristics, and functioning. "Ascertaining the nature, characteristics, and functioning" means testing and trying out the respective goods as is possible and customary in a retail store. Goods that can be shipped by parcel post must be returned at our risk. You are responsible for the regular costs of return shipping if the delivered goods correspond to the order and if the price of the goods being returned does not exceed €40, or if, in the case of a higher price, you have not yet provided the consideration or a contractually agreed partial payment at the time of your cancellation. Otherwise, the return is free of charge for you. Goods that cannot be shipped by parcel post will be collected from you. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your cancellation notice or the goods, and for us with their receipt.
Goods that cannot be shipped by parcel post (3) Cost-Bearing Agreement in Case of Cancellation: If the customer exercises their right of cancellation, they shall bear the regular costs of returning the goods if the delivered goods correspond to the order and if the price of the item to be returned does not exceed EUR 40.00, or if, in the case of a higher price, the customer has not yet provided consideration or a partial payment at the time of cancellation. Otherwise, the return is free of charge for the customer.